Refund policy

All made-to-order goods are final sale and cannot be returned or exchanged. This includes any upholstered items and any product produced, cut, finished, or customized specifically for your order. Because these items are made individually for you, they are not eligible for return unless they arrive damaged or defective.

For eligible non-made-to-order items, you may request a return within 30 days of delivery provided the item is unused, uninstalled, and in its original condition and packaging. To start a return, contact info@charmante.co with your order number. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.

Damaged or defective items: inspect your order on arrival. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number, and we will arrange a replacement or refund at no cost to you.

Refunds: approved refunds are issued to the original payment method within 5-10 business days of our receiving and inspecting the returned item. Original shipping charges are non-refundable except where the return results from our error or a defective product. Questions: info@charmante.co.